You can return any item* purchased at Bottegaveneta.com within 30 days of the delivery or pick up date. Returns are complimentary and our orders come with a prepaid return label. Please note that all returns must be made in the country of purchase.
To process a return, please follow the instructions below:
1. Fill out the online return form by clicking on "Returns" in the Order History section of your account. Once your request has been made, we invite you to return your order within 30 days.
2. Make sure your item(s) are returned unworn, in their original condition and with all tags attached, including any gift packaging.
3. Place the item(s) in the original packaging and shipping box, and attach the enclosed return shipping label over the initial delivery label.
4. Contact UPS to arrange a pick-up at your convenience or drop off your return at one of our carriers' access points.
Once your package reaches our warehouse, please allow 5 to 7 working days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. Once your return has been accepted, you will be refunded and will receive a confirmation email.
For further information on the conditions for returns, please visit the Return Policy page on our website.
*Exceptions apply: underwear, swimwear, earrings, personalised products.