Find the answer you need by clicking on the topics below.


How can I get an item personalized?

Personalization service is only available in our boutiques. We invite you to find your nearest store via our Store Locator (link to store locator). Turnaround time varies according to the store location and the type of personalization. Stitching requires a longer time lead time due to the artisanal process required.
For further information, please contact our Client Service.
Please utilise our online experience to see a preview of your customised item.

Is the service complimentary?

The charge for the service depends on the type of personalization. Stamping and Embossing are complimentary, whereas Stitching has a charge per letter. The cost of this service will depend on the choice of material and number of letters. Payment will be taken upon collection of the item in the store. Please note that Stamping can only be done on selected items and materials; it cannot be carried out on precious pieces with complex workmanship.

Is there a time limit to get an item personalized after I purchase it?

There is a time limit to request and begin your personalization service. Our Client Service will be pleased to offer additional details.

Which products can be personalized?

Not all products are available for personalization. There is a selection of iconic intrecciato pieces that can be personalized, in addition to a selection of new products from each season. Further details and the font options will be displayed on the dedicated section.

Can I return a personalized item?

If you choose to personalize an item, returns, exchanges or cancellations cannot be accepted.

Who can I contact to have further information?

If you have any queries, or if we can be of any further assistance, please do not hesitate to contact our Client Service.


Where and when can I exchange an item purchased in a Bottega Veneta store?

Our direct distribution network is wide and every year we open new stores in many different countries. Bottega Veneta guarantees exchanges within 15 days from the day of purchase, with the original proof of purchase, of unaltered goods in one of our directly operated store spread all over the world. For the detailed list of stores click here. Please note that we will try our best to guarantee the exchange but, exceptions, for any reason, may occur. In case of doubt please contact our stores or client service for further assistance.

Can I return in store an item purchased on www.bottegaveneta.com?

Please feel welcomed to return your online purchase in one of our directly operated flagships with a reference to your BottegaVeneta.com order within 20 days of delivery.

Can I request a refund of an item purchased in a Bottega Veneta store?

Refunds are not contemplated by our internal policy. In case of return, where fiscally allowed, the refund will solely be in form of a store credit.

Can I exchange an item after having received the tax free refund at the airport customs?

Due to the fiscal implication of tax free sales, please always refer to our client service or our store staff to receive a complete support on the matter.

Can I exchange an item received as a gift?

Our policy allows to exchange merchandise exhibiting a valid proof of purchase. In case of gift, at the point of sales, the store staff is available to issue a gift receipt (without the item amount) that can be used in case of exchange.

Can I return a Gift Card?

Where issued, gift cards cannot be returned to purchase other gift cards nor be converted into cash.

What is an e-receipt?

To fully embrace our environmental sustainability commitment, Bottega Veneta stores have the possibility to complete the transaction sending also an electronic copy of the purchase details directly to your email address. This electronic receipt can, without any problem, be used as proof of purchase for an exchange in store.

Can I exchange an item purchased in one of Bottega Veneta airport stores?

If the airport store where you purchased belongs to this list, please feel welcomed to exchange the items in one of our boutiques. Please be aware, anyway, that due to the delicate fiscal limitations concerning airport sales we always suggest you to contact in advance the store where you intend to perform the exchange.


What are the delivery times and costs?

Average delivery time: 3-7 business days

Average delivery time: 2-4 business days

Saturday Delivery
Delivery guaranteed on Saturday morning for orders placed by Friday at 2 pm EST
$ 30.00

Next Day Delivery
Delivery guaranteed next working day for orders placed by 2 pm EST
$ 25.00
Please note that during weekends (and bank holidays) orders cannot be processed, therefore this shipping option is not selectable on these days.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times.
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our products are shipped from.

Where can I have my order delivered?

At this time we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the Choose Your Country page.

Pick Up in Store

Bottega Veneta offers you the possibility to pick up for free in a boutique the items you ordered online.
During the order process select “Pick up in store” and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:
– Valid ID
– Shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:
– Copy of your valid ID
– Valid ID of the person collecting
– Shipping confirmation email (printed or on a mobile device)
Letter of authorization.

For orders placed in the US, you could also drop off your order in one of our boutiques that offer the Pick Up Store service. Our boutique staff will be pleased to take care of the return process on your behalf. You will be refunded once the package reaches the warehouse.

At the moment the pick up service is available in the following boutiques:

650 Madison Avenue, NY 10022
New York
+1 212 371 5511

320 North Rodeo Drive, CA 90210
Beverly Hills
+1 310 858 6533

8445 Melrose Place, CA 90069
Los Angeles
+1 323 782 4925

3333 Bristol Street, Suite 2207
CA 92626
Costa Mesa
+1 714 540 9760

3720 Las Vegas Blvd South, #123
NV 89158
Las Vegas
+1 702 220 4751

124 Geary Street, CA 94108
San Francisco
+1 415 981 1700

9700 Collins Avenue, Space # 142
FL 33154
Bal Harbour
+1 305 864 6247

2112/2114 Northern Blvd., NY 11030
+1 516 627 7580

800 North Michigan Avenue, IL 60611
+1 312 664 3220

How to check the status of my order?

It is possible to check the order status at any time by entering the Order Number in the Follow Your Order page. Registered users can also find all information related to their orders in the My Account area.

Order being prepared: the order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped: as soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

If more than 24 hours have passed and you still haven’t received an Order Confirmation email, please Check your spam folder and make sure that confirmation@store.bottegaveneta.com and shipping@store.bottegaveneta.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us.


Which payments methods can I use on Bottegaveneta.com?

Bottegaveneta.com accepts the following payment methods:

Credit Card:

Visa, MasterCard and JCB.
The total will be charged to your card when the order is shipped.
Bottegaveneta.com features a Fast Checkout option, allowing you to save your credit card details so that you don’t have to re-enter them for future purchases.

Are the prices displayed on product pages the final ones?

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.

For this reason, sales tax might be added to your merchandise total and displayed on the payment page of the cart.

How can I request a tax refund?

To place an order on behalf of a tax-exempt organization or individual, please complete your order and contact us.
You will need to provide proof of exemption status for the State/province where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate.
Alternatively, please provide a copy of your passport, diplomat ID and the phone number of your office so we can verify eligibility.


How can I return my purchases?

You may return most items purchased on BottegaVeneta.com. Fragrance items are excluded. Boutique return policies may differ.

Please follow these instructions:

1. Fill out the Return and Exchange Form within 20 days of the delivery date.

2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.

If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.

I have lost my pre-paid return label, how can I get a new one?

If you have lost the pre-paid return label, please contact us.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

How long does it take to get refunded?

We usually accept returns within 3 to 7 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:

Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.