You may return most items purchased on BottegaVeneta.com. Fragrance items are excluded. Boutique return policies may differ.
Please follow these instructions:
We have decided to prolong the returns period to 60 days for all orders made between 1 March and 10 May 2020, to give you more time to decide if you want to keep or return your purchases.
Normal conditions of return will apply to orders made after 10 May.
1. Fill out the Return and Exchange Form within 20 days of the delivery date.
2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.
If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.