Find the answer you need by clicking on the topics below.


What are the delivery times and costs?

Average delivery time: 3-7 business days

Average delivery time: 2-4 business days

Saturday Delivery
Delivery guaranteed on Saturday morning for orders placed by Friday at 2 pm EST
$ 30.00

Next Day Delivery
Delivery guaranteed next working day for orders placed by 2 pm EST
$ 25.00
Please note that during weekends (and bank holidays) orders cannot be processed, therefore this shipping option is not selectable on these days.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times.
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our products are shipped from.

Where can I have my order delivered?

At this time we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the Choose Your Country page.

Pick Up in Store

Bottega Veneta offers you the possibility to pick up for free in a boutique the items you ordered online.
During the order process select “Pick up in store” and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:
– Valid ID
– Shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:
– Copy of your valid ID
– Valid ID of the person collecting
– Shipping confirmation email (printed or on a mobile device)
Letter of authorization.

You could also drop off your order in one of our boutiques that offer the Pick Up Store service. Our boutique staff will be pleased to take care of the return process on your behalf. You will be refunded once the package reaches the warehouse.

At the moment the pick up service is available in the following boutiques:

650 Madison Avenue, NY 10022
New York (NY)
+1 212 371 5511

320 North Rodeo Drive, CA 90210
Beverly Hills (CA)
+1 310 858 6533

How to check the status of my order?

It is possible to check the order status at any time by entering the Order Number in the Follow Your Order page. Registered users can also find all information related to their orders in the My Account area.

Order being prepared: the order has been confirmed and we have already sent a confirmation email with the Order Number.

Order has shipped: as soon as the order is shipped from our warehouse, we will send you a confirmation email with the Tracking Number to track the delivery.

If more than 24 hours have passed and you still haven’t received an Order Confirmation email, please Check your spam folder and make sure that confirmation@store.bottegaveneta.com and shipping@store.bottegaveneta.com are in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us.


Which payments methods can I use on Bottegaveneta.com?

Bottegaveneta.com accepts the following payment methods:

Credit Card:
Visa, MasterCard, American Express, Discover and JCB; Visa Electron.
The total will be charged to your card when the order is shipped.
Bottegaveneta.com features a Fast Checkout option, allowing you to save your credit card details so that you don’t have to re-enter them for future purchases.

easily shop online without having to enter your credit card details on the website.
Your account will be charged once the order is completed.
To register for a new PayPal account, visit the website paypal.com.

Are the prices displayed on product pages the final ones?

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.

For this reason, sales tax might be added to your merchandise total and displayed on the payment page of the cart.

How can I request a tax refund?

To place an order on behalf of a tax-exempt organization or individual, please complete your order and contact us.
You will need to provide proof of exemption status for the State/province where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate.
Alternatively, please provide a copy of your passport, diplomat ID and the phone number of your office so we can verify eligibility.


I have lost my pre-paid return label, how can I get a new one?

If you have lost the pre-paid return label, please contact us.

How can I return my purchases?

You may return most items purchased on BottegaVeneta.com. Fragrance items are excluded. Boutique return policies may differ.

Please follow these instructions:

1. Fill out the Return and Exchange Form within 20 days of the delivery date.

2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.

If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

How long does it take to get refunded?

We usually accept returns within 3 to 7 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.
The time needed to process your refund may vary based on the payment method used:

Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation email.