Legal Area

Terms and Conditions of Sale

The following General Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the Privacy Policy and General Terms and Conditions of Use) of products on our website ("bottegaveneta.com"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on bottegaveneta.com are directly sold by YOOX NET-A-PORTER GROUP S.p.A. ("YOOX NET-A-PORTER GROUP")(hereinafter referred to as "the Vendor" or "We" or "Us"). YOOX NET-A-PORTER GROUP, company with sole shareholder subject to direction and coordination of Compagnie Financière Richemont S.A., has its registered office in Italy at via Morimondo, 17 – Milano 20143, business register number, tax code and VAT number 02050461207, fully paid share capital of EUR 1,384,207.41. Requests for information should be made through our Customer Care: click here to contact Customer Care.
If you need any assistance, go to the Customer Care area, where you will find information on orders, shipping, complaint handling, refunds and returning products purchased on bottegaveneta.com, as well as other general information on the services provided by bottegaveneta.com.
For any other legal information, go to the sections: General Terms and Conditions of Use, Privacy Policy and Return Policy.

1. Our Business Policy
1.1
The Vendor offers products for sale on bottegaveneta.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2
"Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on bottegaveneta.com.

1.3
The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on bottegaveneta.com between the users of bottegaveneta.com and the Vendor.

1.5
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on bottegaveneta.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of bottegaveneta.com and third parties.

2. How to Execute a Contract with the Vendor
2.1
To place an order for the purchase of one or more products on bottegaveneta.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions. 2.2
The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3
An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called <My Order, in the Customer Care area.

2.6
Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7
English is the language used for executing contracts with the Vendor.

2.8
After your order form has been submitted, the Vendor will process your order.

2.9
The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by email that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on bottegaveneta.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days of the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10
By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on bottegaveneta.com.

2.11
By submitting an order form, you agree and accept these General Terms and Conditions of Sale as well as further conditions contained on bottegaveneta.com, even through links, including the General Terms and Conditions of Use and Privacy Policy.

2.12
Upon submission of an order form, the Vendor shall send you a purchase order receipt email, containing a summary of the information related to the order form (General Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

2.13
We may offer products for sale before they are released that you can pre-order (“Pre-order Products”). You can place an order for these items in the same way as you would do for other available products.

Only credit card is the accepted payment method for Pre-order Products. Please note that a credit card authorization will be processed when you place the order for a Pre-order Product, however your credit card will not be charged for the cost of the goods until the Pre-order Product is shipped to you. However, if your order includes currently available goods in the same order as Pre-Order Products, you will be charged for the delivery costs for all goods, including the Pre-order Products, at the time when the first goods in that order are shipped.

Please be aware that, in the case of Pre-order Products, it may take an average of 8-24 weeks between the time when you place the order and the time in which the product is ready to be delivered. Estimated delivery dates may be subject to change. You will receive a confirmation email when the product is shipped to you.

If the price for a Pre-order Product on the actual release date has changed and your order has already been confirmed, you will not be required to pay any increase in price and you will also not be entitled to any refund if the price will of the Pre-order Product has gone down.

If you place an order that contains Pre-order Products and currently-available products, we will deliver to you the currently available products according to our standard delivery timelines. Your credit card will be charged for all the shipping and other taxes of the products ordered (including the Pre-order Products) as well as of the price of the currently available products delivered at the time when the first goods in an order are shipped. Any Pre-order Products that are part of an order for currently available products will be delivered when available and your credit card will be charged for the relevant price of those goods when such product is shipped to you and you will not be charged again for the shipping and other taxes.

3. Guarantees and Product Price Indication
3.1
On bottegaveneta.com, we only offer products marked with the "Bottega Veneta" trademark. These products are purchased by us directly from the fashion house and/or the manufacturer authorised by the fashion house.

3.2
The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3
The main characteristics of products are shown on bottegaveneta.com on each product page. The products offered for sale on bottegaveneta.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5
Prices displayed on the Bottega Veneta website are quoted in Pound sterling - GBP. While we try to ensure that all prices on our website are accurate, errors may occur.

3.6
Orders made from a Country site different from the one you are shipping to, or to addresses to which the Vendor cannot ship, will be automatically cancelled.

3.7
All Products sold by bottegaveneta.com come with an identification tag attached with a disposable seal. When trying on the products you should not remove or alter the tag or seal from the purchased products should you wish to return the purchased product. 3.8 As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.

4. Payments
4.1
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2
In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

4.3
When you place an order for a Pre-order Product, a credit card authorization will be processed but your credit card will not be charged for the cost of such product until the product is shipped to you.

4.4
If you use cash on delivery as a payment option, in the countries where it is available, you may choose to pay cash in local currency or with credit card directly to the courier upon the delivery of the goods. You will not pay to the courier additional charges since your invoice amount is inclusive of all charges. If you pay cash on delivery, prepare the funds prior to the arrival of the courier and have the exact change since the courier generally will not have change. Banks that support the credit card on delivery option are listed on our customer care area. Make sure you keep a receipt from the courier as it is your official receipt of payment.

4.5
Where your order contains a number of products, you will be charged for the delivery and shipping costs and taxes for all the products at the time of shipment of the first goods that form part of such order.

4.6
All products sold by the Vendor are covered by a guarantee for lack of conformity, as provided by the applicable law (6 years in England, Wales and Northern Ireland and 5 years in Scotland). You shall inform the Vendor of the existence of any such lack of conformity within a period of two (2) months from the day when you detected the lack of conformity. Please contact our Customer Care. In case of lack of conformity, you may choose between the repair or replacement of the product. If these remedies are impossible or disproportionate you are entitled to either require the Vendor to make an appropriate reduction in the price or to terminate the contract.


5. Shipping and Delivery of the Products
You can order items on our website and have them shipped to an address of your choice or, by selecting the "Pick up in Store" method, to a Bottega Veneta store in your country of purchase, which may be selected from among those indicated on bottegaveneta.com.
If you have chosen the "Pick up in Store" method, we will inform you of the arrival of your order to the store via email. In this case, you should pick up the articles within fifteen (15) days of the aforementioned communication being sent. You must provide the sales assistant with a copy of the email confirming shipment and a piece of identification upon pick up. If someone is collecting an order in your behalf, this person will need to provide, in addition to the email confirming shipment of the order, a photocopy of your identification document, along with the Letter of Authorisation for the representative and his/her identification document as well. If the items are not picked up within this time period, then the purchase contract shall be considered automatically terminated and you will subsequently be reimbursed for the amount paid. We moreover remind you that it is not possible to make payment in store for the items ordered online. Therefore, the "cash on delivery" option is not available when you choose delivery to the store. For specific product shipping and delivery procedures see the Customer Care area. Please read these sections carefully. The information provided in these sections forms an integral part of these General Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Care
Please contact our Customer Care for further information: click here to contact Customer Care.

7. Returns
Please click here for details of our Return Policy, which is part of these Terms and Conditions of Sale.

8. Refund Times and Procedures
8.1
If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.2
The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

8.3
We will usually refund any money received from you using the same method originally used by you to pay for the purchase, unless you have expressly agreed otherwise.

8.4
The Vendor will refund the price of the products in accordance with the applicable time frame as specified in the Return Policy. To the extent permitted by applicable law, the Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example:

a. delay caused by Credit Card/Debit Card companies refund policies;
b. payment made by cash on delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return and Exchange Form. Please remember it is necessary to have a Bank account in order to receive a refund for Cash on Delivery orders.

9. Privacy
9.1
You will find information on how we process your personal data by clicking on Privacy Policy.

9.2
You are advised to read, if you haven't already done so, our General Terms and Conditions of Use which also contain important information on how we process the personal data of our users and on the security systems of bottegaveneta.com.

9.3
For information on our Privacy Policy you can contact our Customer Care and select ‘Privacy’ as the subject or you can contact us at the Vendor's registered offices located in Via Morimondo 17, 20143 Milano, Italy.

10. Events outside the Vendor’s control
10.1
The Vendor will not be liable or responsible for any failure to perform, or delay in performance of, any of the Vendor’s obligations under a contract that is caused by an any act or event beyond our reasonable control including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport (together “Event Outside the Vendor’s Control”).

10.2
If an Event Outside the Vendor’s Control takes place that affects the performance of our obligations under a contract:

  • (a) we will contact you as soon as reasonably possible to notify you; and
  • (b) our obligations under a contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside the Vendor’s Control. Where the Event Outside the Vendor’s Control affects our delivery of products to you, we will arrange a new delivery date with you after Event Outside the Vendor’s Control is over.

11. Severance
Each of the paragraphs of these General Terms and Conditions of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

12. Governing Law
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree no. 206 of 6 September 2005 on distance contracts and by Italian legislative decree no. 70 of 9 April 2003 on certain aspects related to e-commerce.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr.


13. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on bottegaveneta.com.

Print