FAQs

Find the answer you need by clicking on the topics below.

INFORMATION ABOUT ORDERS DURING DELIVERY SUSPENSION

Can I continue to place orders?

In line with recent government guidelines, and for the health of our community, we have taken the decision to temporarily pause delivery services and close our warehouses. However, you can continue to shop and have your order delivered once our warehouse reopens soon. Here is how:

1.Add items to your Shopping Bag and proceed to checkout as usual
2.Your card will be charged 5 days after you place an order
3. We will send your purchase when our warehouse reopens, and you will receive an email once it has been shipped from our warehouse
4. If you change your mind, you can cancel your order at any time before your order is shipped by contacting us.
We have also extended our return period to 45 days for all orders placed starting from 1 March, 2020, so you will have more time if you want to keep or return your purchase.

Can I cancel my order?

You can request to cancel your order at any time before your order is shipped, by contacting our Customer Care.

Your credit card will be charged 5 days after the order has been placed. If you cancel your order before this time, you may see a pending charge on your card known as a ‘pre-authorization’ which should disappear within 10 working days.
If you request to cancel your order after 5 days, we will issue a full refund to the card used for purchase.

IMPORTANT INFORMATION

We wish to inform our clients that our deliveries are temporarily suspended in line with Italian Government restrictions and will resume as soon as possible. In the meantime, feel free to browse the site and place orders.

For further information, please visit our FAQs.
;