Legal Area

Return Policy

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products by informing the Vendor using the online Exchange and Return Form available on the website. Returned items must be shipped back to the Vendor within within thirty (30) days (Australia and Hong Kong SAR: 14 days) of the date the package was delivered to you. The products may be returned using a shipping agent of your choice. For more information about couriers and expenses read the below Return Shipping section.
We also invite you to complete the Return and Exchange Form available on the website in the Customer Care area, in order for us to provide you with a Return Number.

Terms and Conditions of Return
If you want to cancel the purchase of your product in accordance with our policy and obtain a refund, in order to assist us in issuing your refund as quickly as possible, we ask that you do the following:

  • please correctly fill out and submit the online Return and Exchange Form to the Vendor within thirty (30) days (Hong Kong SAR and Australia: 14 days) of the date of your receipt thereof;
  • make sure that you take reasonable care of the products and that they have not been used, worn, washed, modified or damaged;
  • the identification tag should still be attached to the products with the disposable seal;
  • the products should be shipped back to the Vendor with their original packaging thirty (30) days (Hong Kong SAR and Australia: 14 days) of the date the package was delivered to you.

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. For more information read the below Return Shipping section or visit the Customer Care area.

Return Shipping
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. You may choose the modality of return consulting the below “Couriers and expenses” section. Please verify that you have accurately completed and included with your package all the necessary documentation for customs clearance. Please make sure to print and fill out 5 copies of the Returns Proforma Invoice that came with your package. Without all the copies the package will be rejected at Customs and will be returned to you.

All such documentation should be in English so it can be used both by the authorities of the country you are shipping from (for export) and by the Hong Kong authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for packages that are detained at customs because of lacking or insufficient documentation.

The Vendor highly recommends that you choose a shipping service that permits you to trace the delivery at any time. 

Couriers and expenses for the Return Shipping:

  • for Vietnam you may ship the return with a shipping service of your choice and the shipping expenses will be at your charge
  • for Australia, India, Macao, Malaysia, Singapore, Thailand and Taiwan Region the return shipping is free if you use UPS driver
  • for Hong Kong SAR the return shipping is free if you use SF Express.

Refund Times and Procedures
After the Vendor has received the returned products, the Vendor will check the conformity of the products with the conditions indicated above. When the Vendor is able to confirm that such conditions have been met, the Vendor will send you an email confirming that the returned products have been accepted.

The refund procedure will be started by the Vendor within thirty (30) days of when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has ascertained that the return has been carried out in compliance with the above conditions and the returned products have been accepted.

The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used. In the case of purchase by credit or debit card, the refund time will depend on the card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss. For purchase by PayPal (Australia and Hong Kong SAR only), refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card. Where the products were purchased as a gift, the refund of the sums paid for purchases will be made to the individual who purchased the product and made the payment.

Conditions for the exchange of products (Australia and Hong Kong SAR only)
In certain circumstances detailed below, you shall be entitled to exchange your product for a different size or color of the same model. Exchanges are subject to product availability at our warehouse. You can request an exchange using the online Exchange and Return Form on the website, which allows you to exchange your purchased products using the options available.

The request for an exchange of the product is subject to the following conditions:

  • a. product exchange shall only apply to purchased products for which this possibility is expressly specified on the online Exchange and Return Form on our website by means of the word "EXCHANGE" being available;
  • b. you may only request the replacement of one or more purchased products with products of the same model, but in a different size and/or color. The available replacement options will be indicated in the online Exchange and Return Form;
  • c. you may request to exchange one or more purchased products within and not later than fourteen (14) days of the day you receive the products, by filling out the Return and Exchange Form and sending it via electronic means to the Vendor within the aforementioned deadline. The products to be replaced should be returned within fourteen (14) days of the day you received them;
  • d. you may only submit a single replacement request for each product purchased;
  • e. the products for which you request the replacement must be returned to the Vendor in their original packaging, they must not have been used, worn, washed, modified or damaged, and they must still have their identification tag attached with the disposable seal;
  • f. the products to be exchanged that are part of a single order must be returned to the Vendor in a single shipment. The Vendor reserves the right to refuse products of the same order that are shipped for replacement in different stages.If all the above conditions are correctly fulfilled, once you have filled out and transmitted the Return containing you request for goods replacement, the Vendor will process said request by sending you a relevant confirmation email.

Deadlines and procedure for obtaining products exchange
After receiving the products to be exchanged, the Vendor will inspect the products to check that all the above requirements have been fulfilled, the Vendor will then verify the actual availability of the replacement products in its warehouses of the products to ensure that the size and/or color you have selected are available. If the selected replacement products are not available in the warehouse, the Vendor will not be able to accept your request for an exchange and will refund you the original price of the products originally purchased in accordance to the procedures specified in Sections 1 and 2 herein. If the selected products are available in the warehouse, the Vendor will accept your request for an exchange and will send you an email confirming the shipment of the replacement products. Shipment will occur within thirty (30) days of the date from which the Vendor was made aware of your request for exchange. The costs for shipping the replacement products shall be borne by the Vendor. When exchanging a products, if the price of the purchased product is lower or higher than the chosen replacement product, you will not be required to pay the relative price difference. However, if you choose to return the exchanged product in accordance with your legal rights within fourteen (14) days of the day you received the product, you will receive a full refund for the price paid for the product. You will be contacted by the Vendor if your request for an exchange cannot be accepted because the above conditions have not been met. In this instance, you can have the original products shipped back at your expense or the Vendor will issue a refund in accordance with the procedures set out in sections Terms and Conditions of Return and Refund Times and Procedures. The exchange products are subject to a subsequent product return procedure, in accordance to Sections 1 and 3 herein.

Disposable Seal
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.

Print