You can return any item purchased on Bottega Veneta within 20 days of the delivery date, Initials products excluded. Here’s how:
1. Fill out the Return Form.
2. Make sure the merchandise you return is in its original condition, tags and packaging included.
3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.
Items such as Underwear, Swimwear, Sunglasses and Fragrance cannot be returned.
For your gifts, we have decided to extend our return period during the holiday season.
All orders placed between November 2nd and December 23rd can be returned at any time before January 8th.
The online return form will therefore be available until 8 January inclusive.