Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date on which you received the last product) from bottegaveneta.com. Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to cancel. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (UPS), or through another shipping agent or postage method. We also invite you to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.
Please be informed that Personalised Products (as defined in Clause 2.13 of the General Terms and Conditions of Sale ) are not eligible for returns, unless the Personalised Products are faulty.
Terms and Conditions of Return
In order to return products to us:
• we invite you to correctly fill in and submit either the online Return Form to the Vendor, or this alternative Form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof;
• the products should not been used, worn, washed, modified or damaged;
• the identification tag should still be attached to the products with the disposable seal;
• the products should be returnedwith their original packaging;
• the returned items should be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel.
Refund Times and Procedures
Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery), the refund procedure will start within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days from when the Vendor was informed of your decision to exercise your right to return the purchased products; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time. You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products.
Without prejudice to the above, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
• purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
• payment by PayPal: refunds will be credited to your PayPal account and will be visible immediately. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card;
• payment made by Cash on Delivery: you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Form; the time needed for refunding depends on the information you provided in your order; normally refunds take place within a month. Please remember it is necessary to have a Bank account in order to receive a refund for cash on delivery orders.
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.Without limiting the paragraph above, the cancellation right set out above does not apply to: (a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons; (b) products comprising sealed audio or video recordings (such as DVDs and CDs) or computer software, if the product becomes unsealed after delivery; (c) products which are made to your specifications or clearly personalized; or (d) products which have become inseparably mixed with other items after delivery.
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
As advised by the Vendor, returned products may be shipped by the package delivery company UPS, using the pre-printed label enclosed in the package in which the products were shipped. If you use UPS, the Vendor will be paying the shipping costs and track the package at any time. Please contact UPS (or visit their site: www.ups.com) to organise pick-up. If you decide to use a different shipping courier than the one provided by bottegaveneta.com or other postage method, you will have to pay for the cost of return shipping upfront in accordance with our returns instructions and you will be responsible in case of loss or damage to the products during transport. Other than as set out herein, you will not incur any fees as a result of your request for reimbursement. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier.