Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within ten (10) days (for Croatia only: 14 days) from the date on which you received them from bottegaveneta.com. Returned items must be shipped back to the Vendor within thirty (30) working days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (UPS), or through another shipping agent. We also invite you to complete the Return Form available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return an item in exchange for another.
Please be informed that Personalised Products (as defined in Clause 2.13 of the General Terms and Conditions of Sale ) are not eligible for returns, unless the Personalised Products are faulty.
Terms and Conditions of Return
In order to return products to us:
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the returned purchased products. Any duties, taxes and fees you have paid for the delivery of the purchased products shall not be refunded. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
You can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense. Please verify that you have accurately completed and included with your package all the necessary documentation for Customs clearance. Customs authorities require that all such documentation be written in English so that it can be used both by the authorities of the country you are shipping from (for export) and the Italian authorities (for import). We recommend that you consult with local authorities and/or your selected shipping service to ensure that the documentation is sufficient. The Vendor cannot be held responsible for parcels that are detained at Customs because of lacking or insufficient documentation. The Vendor therefore highly recommends that you choose a shipping service that permits you to trace it at any time. Be sure that the type of shipping you choose guarantees the delivery of the parcel within the time frame of 30 days from the date on which you received your order.
Refund Times and Procedures
Whatever the form of payment you used (Credit/Debit Card), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.