Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fifteen (15) days of the date on which you received them from bottegaveneta.com. Returned items must be shipped back to the Vendor within fifteen (15) days of the date on which you informed the Vendor of your decision to withdraw from the contract. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (UPS), or through another shipping agent. We also invite you to complete the Return Form (in conformity with the standard form pursuant to Art. 49, subsection 4 of the Consumer Code), which is available on the web site in the Customer Care area, in order for us to provide you with a Return Number (the Vendor will send you an e-mail confirming receipt of the withdrawal request made through the Return Form), or after another declaration has been drafted and sent to the Vendor explicitly stating your decision to withdraw from the contract, without prejudice, in this latter case, to it remaining your duty to prove that the return right was exercised in a proper, timely manner. It is not possible to return an item in exchange for another.
Please be informed that Personalised Products (as defined in Clause 2.13 of the General Terms and Conditions of Sale ) are not eligible for returns, unless the Personalised Products are faulty.
Terms and Conditions of Return
In order to return products to us:
If you have fulfilled all requirements set forth above, the Vendor will fully refund the price of the returned purchased products. You will only be charged for the return shipping cost, unless the Vendor has expressly exempted you from such costs at the time of purchase and on the further condition that you use the shipping agent indicated in the Return Form. Should you decide to use the courier indicated by the Vendor in the online Return Form, you will not have to directly take care of the return shipping costs, which are at your expense. In this case, the Vendor will pay the return shipping costs for you and will withhold a flat fee as payment for the return shipping. The fee will correspond to the original cost of shipping for the order. If an alternative courier is used for your return, you will have to pay for the return shipping cost upfront and at your own expense. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense by the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
You will also be informed if your return cannot be accepted because it does not comply with the terms and conditions indicated above in letters b), c) and d) of the previous paragraph. In that case, you may choose to accept a reduced refund, of which you will be informed, due to the decrease in value of the returned products, or to have the products sent back to you at your own expense. Should you refuse this shipment, the Vendor reserves the right to retain the products and the amount noted for the decreased refund, due to the decrease in value of the returned products.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted, or, if a decrease in value of the returned products has been detected, you will receive an e-mail informing you of the amount deducted for the decrease in refund.
Whatever the form of payment you used (Credit/Debit Card, PayPal, Cash on Delivery), the refund procedure will start within 14 days from when the Vendor was informed of your decision to exercise your right to return the purchased products.
The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
You will be notified if the returned products cannot be accepted because they do not comply with the terms and conditions indicated above in letters a), e) and f) of the preceding paragraph. In this case, you may choose to have the products delivered to you at your own expense. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
As advised by the Vendor, returned products may be shipped by the package delivery company UPS, using the pre-printed label enclosed in the package in which the products were shipped. If you use UPS, the Vendor will be paying the shipping costs and track the package at any time. Please contact UPS (or visit their site: www.ups.com) to organise pick-up. If you decide to use a different shipping courier than the one provided by bottegaveneta.com, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier.