FAQs

Find the answer you need by clicking on the topics below.

SHIPPING

What are the delivery times and costs?

STANDARD SHIPPING
Average delivery time: 3-7 business days
Complimentary

EXPRESS SHIPPING
Average delivery time: 2-4 business days
Complimentary

Saturday Delivery
Delivery guaranteed on Saturday morning for orders placed by Friday at 2 pm EST
$ 30.00

Next Day Delivery
Delivery guaranteed next working day for orders placed by 2 pm EST
$ 25.00
Please note that during weekends (and bank holidays) orders cannot be processed, therefore this shipping option is not selectable on these days.

UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our warehouse.
All orders are processed automatically and we are unable to expedite or delay shipping times.
Delivery times begin one business day after the order is placed. This is due to the time difference between North America and Italy, where most of our products are shipped from.

Where can I have my order delivered?

At this time we are unable to ship orders to General Delivery and P.O. Boxes. Orders made to any of these addresses will be cancelled.

The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the Choose Your Country page.

How to check the status of my order?

It is possible to check the order status at any time by entering the Order Number in the Follow Your Order page. Registered users can also find all information related to their orders in the My Account area.

Order being prepared: the order has been confirmed and we have already sent a confirmation e-mail with the Order Number.

Order has shipped: as soon as the order is shipped from our warehouse, we will send you a confirmation e-mail with the Tracking Number to track the delivery.

If more than 24 hours have passed and you still haven’t received an Order Confirmation e-mail, please Check your spam folder and make sure that confirmation@store.bottegaveneta.com and shipping@store.bottegaveneta.com are in the safe senders list of your e-mail account. This will prevent the anti-spam filter from blocking future communications. If this doesn’t work, contact us.

PAYMENTS

Which payments methods can I use on Bottegaveneta.com?

Bottegaveneta.com accepts the following payment methods:

Credit Card:
Visa, MasterCard, American Express, Discover and JCB; Visa Electron.
The total will be charged to your card when the order is shipped.
Bottegaveneta.com features a Fast Checkout option, allowing you to save your credit card details so that you don’t have to re-enter them for future purchases.

PayPal:
easily shop online without having to enter your credit card details on the website.
Your account will be charged once the order is completed.
To register for a new PayPal account, visit the website paypal.com.

Are the prices displayed on product pages the final ones?

Sales Tax is applied to your order in accordance with individual state and local regulations if your shipping address is in a State where retail stores, company establishments or one of our partners are located.

For this reason, sales tax might be added to your merchandise total and displayed on the payment page of the cart.

How can I request a tax refund?

To place an order on behalf of a tax-exempt organization or individual, please complete your order and contact us.
You will need to provide proof of exemption status for the State/province where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate.
Alternatively, please provide a copy of your passport, diplomat ID and the phone number of your office so we can verify eligibility.

 

EXCHANGES AND RETURNS

How can I return my purchases?

You can return any item purchased on Bottega Veneta, fragrances and Initials item excluded.

Please follow these instructions:

1. Fill out the Return and Exchange Form within 20 days of the delivery date.

2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.

If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail.

I have lost my pre-paid return label, how can I get a new one?

If you have lost the pre-paid return label, please contact us.

Where is my return?

You can check the status of your return at any time on the Follow your Return page.

How long does it take to get refunded?

We usually accept returns within 3 to 7 business days of their arrival at our warehouse; once your return has been accepted, we will immediately request reimbursement and send you a confirmation e-mail.
The time needed to process your refund may vary based on the payment method used:

Credit Card: our bank will reimburse you within 7 business days of the Return Acceptance Confirmation e-mail. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

PayPal: You will see the refund in your PayPal account within 24 hours of the Return Confirmation e-mail.